County questions problems at dispatch center
Friday, July 23, 2010, 11:10am
Valencia County Sheriff’s Department Captain Don Donges told county commissioners on Wednesday night that problems with “missed calls” at the county’s emergency dispatch center mean officers aren’t being dispatched to address crime.
“This is ridiculous,” he told the commissioners.
Donges has been defending his department against accusations that it failed to respond to calls about a rave in Tierra Grande during the Fourth of July weekend.
Caught in the middle of the debate is the Valencia County Regional Emergency Communication Center, a collaborative effort of the county and municipalities, housed within the Village of Los Lunas Police Department.
The dispatch center coordinates 911 emergency response for the county, the City of Belen, the Village of Bosque Farms, the Village of Los Lunas, and the Town of Peralta.
According to Donges, the call-takers at the dispatch center aren’t properly trained to identify when it’s appropriate to dispatch police, which had citizens at the meeting wondering out loud if the call-takers have been empowered to decide what laws should and shouldn’t be enforced.
He said calls to the dispatch center about the rave were never conveyed to the sheriff’s department.
The problems go beyond whether or not police were dispatched on the night of the rave. Commission Chairman Don Holliday expressed frustrations with an incident in his district.
Holliday said the county manager called the dispatch center after the incident to find out why there was a failure to respond, but the center’s administrator hasn’t responded to him.
“I’m concerned they haven’t gotten back to the county manager,” he said, acknowledging problems at the dispatch center. “We’re going to find out what the hell is going on.”
Commissioner Ron Gentry also wants to “find out what’s going on over there,” saying calls from citizens about crime, and in particular the rave, seem to be “falling on deaf ears.”
He said the county should “reevaluate” the $215,000 it contributes to the operation of the dispatch center.
“Are we getting what our citizens deserve?” Gentry asked.











